Tax & Utility Customer Service Representative

Why work for the Town of Canmore? In our workplace, we are proud to employ a talented team of professional and dedicated individuals who are passionate about their work, our community, and the enjoyment of our mountain environment! Our purpose as an organization is to serve the community and visitors to Canmore by providing a high level of customer service, supporting a sustainable future for all, and ensuring the most efficient and effective use of taxpayer dollars.

Position Overview:  As a member of the Finance Services Team, the Tax & Utility Customer Service Representative will support the administration of municipal utilities and property taxes, as well as provide assistance and coverage to the Civic Centre reception functions. This position works closely with the Tax and Utility Assistant and the Property Tax Officer. In this role, you may also be trained and asked to serve as a clerk for the Assessment Review Board. As part of this role, you will build on your customer service and organization skills.  Primarily an administrative staff member, you will also provide front-line service to customers by phone, email and in person.  The successful candidate will require strong computer skills, be well organized, and be an effective communicator. The duties of this role include responding to inquiries, assisting customers with forms and documentation, database entry, processing payments and title changes, monthly reporting, and other administrative support required for the success of the tax and utility functions.

Attributes:  Our ideal candidate for the Tax & Utility Customer Service Representative position would be a friendly, confident, team player with exceptional customer service skills and a strong desire to serve the community. Your positive attitude, general knowledge about the Town of Canmore and proven commitment to providing excellent customer service will enable you to deal effectively with a diverse clientele and succeed in this role.  

Qualifications: 

• While related post-secondary education would be considered an asset, you must have obtained a minimum of a high school diploma.
• Prior experience with customer service along with superb organizational and communication skills, combined with an astute attention to detail will help you to be successful in this role!
• You will have strong computer competency and demonstrate a high level of proficiency with Microsoft Office Suite (Word, Outlook), intermediate to advanced knowledge in Excel and database entry expertise.

Salary & Benefits

• Salary Range: $29.46 - $32.93 per hour
• Competitive Salary & personal wellness plan
• EDO-Earned Day Off program
• Personal development & learning opportunities
• Positive work culture
• Work-Life Balance

Work Schedule: This position requires a 35-hour work week commitment, working from Monday – Friday during regular business hours from the Civic Centre location.  

Closing Date for Applications: This posting will remain open until May 5^th, 2024.

How to Apply: To apply, please combine your cover letter and resume into a single document (PDF or Word) and click the “Apply Now” button below. To help us learn more about you, in your cover letter please clearly detail the following:

1. Why do you want to work with us as Tax and Utilities Customer Service Representative?
2. What related skills, experience and attitude will you bring to this position?  
3. What does good customer service mean to you?

Prior to beginning work, the successful candidate will be required to submit all required certifications and
documentation, including driver`s abstract and records checks.  The Town of Canmore wishes to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interviews will be contacted.

The Town of Canmore is an inclusive and equal-opportunity employer. All applicants will be considered for employment without attention to age, colour, race, gender, ancestry, ethnic origin, disability or sexual orientation. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, hr@canmore.ca