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  • Niagara Falls, ON, CA
    Req #16
    Tuesday, March 19, 2019
    Position Overview:The Kitchen Supervisor will work with the Food & Beverage Manager and is responsible for back of house operations including all food production for the food trailer, catered in hour & VIP events, development of menus, food purchase specifications and recipes. The Kitchen Supervisor is also responsible for maintaining food and labour costs, maintaining all company standards and adherence to all safety and hygiene policies and procedures while contributing to a safe and welcome w ... More
  • Niagara Falls, ON, CA
    Req #11
    Tuesday, March 19, 2019
    Position Overview:  The Cook is responsible preparing food items such as salads, appetizers, meats and vegetables. Key areas of responsibility include preparing foods, operating kitchen equipment ranging from flat top, grill, deep fryers and range. The Cook is also responsible for portioning food, and managing inventories. Essential qualifications for this position are basic cooking skills, safety regulations knowledge, customer service, time management, and the ability to stand for long hours.E ... More
  • Niagara Falls, ON, CA
    Req #10
    Tuesday, March 19, 2019
    Position Overview:The Food, Beverage & Retail Counter Server ensures that all guests of Hornblower Niagara Cruises are offered and receive prompt food, beverage and retail service on land and on water.  The Counter Server provides guests with excellent customer service while selling and upselling food, beverage and retail items. This is all done while maintaining a clean and appealing work environment.Essential Duties and Responsibilities: greets guests in a polite and pleasant manner; answers q ... More
  • Niagara Falls, ON, CA
    Req #9
    Tuesday, March 19, 2019
    Position Overview:The Deckhand will work under the direction of the Captain and Mate.  Deckhands will work in a manner that ensures the safety and security of the crew and passengers, enjoyment of the passengers, and respect for the environment. This position takes pride in their appearance and has superb guest service & communication skills.  A flexible schedule is a must. Schedule includes evenings, weekends and holidays.  Essential Duties and Responsibilities:prepares vessel(s) for daily oper ... More
  • Niagara Falls, ON, CA
    Req #7
    Tuesday, March 19, 2019
    Position Overview:The Guest Experience Ambassador is responsible for guiding and assisting with the flow of passengers from the upper and lower level areas. The Ambassador will provide exceptional customer service, assist with crowd control, answer guest inquiries and ensures a safe and secure environment. Essential Duties and Responsibilities:collects tickets, distributes ponchos an provides Captains with guest countsleads and escorts various group arrival tours from upper plaza to Hornblower l ... More
  • Niagara Falls, ON, CA
    Req #15
    Thursday, March 14, 2019
    Position Overview: The Food, Beverage & Retail, Porter/Receiver is responsible for ensuring all deliveries for the Food and Beverage department are received, documented and stored properly. They ensure the efficient set up and tear down of all Corporate Events are per established Banquet Event Orders. The Food & Beverage, Porter/Receiver is responsible for maintaining and reconciling product inventory and ensuring the work environment is clean and presentable. The Porter/Receiver is expected to ... More
  • Niagara Falls, ON, CA
    Req #13
    Thursday, March 14, 2019
    Position Overview:The General Maintenance Cleaner is responsible for ensuring that the upper & lower landing facilities, docks and floats are attractive and in working order. This role will provide preventative, corrective, emergency, cosmetic and routine maintenance as well as provide a number of technical maintenance services for the upper and lower landings. This position will include such duties as painting, cleaning, repairing, renovating, and remodeling. This position reports to the Facili ... More
  • Niagara Falls, ON, CA
    Req #21
    Thursday, March 7, 2019
    Position Overview:The Safety Services Investigator is predominantly present in the lower landing area. They will perform a wide variety of tasks to ensure a maximum level of protection, safety and comfort to both guests and staff visiting/working at Hornblower Niagara Cruises. The investigator responds to various incidents, collects information, documents, evidence, obtains witness statements and prepares detailed reports. As a medically trained first responder, the investigator will respond to ... More
  • Niagara Falls, ON, CA
    Req #8
    Tuesday, March 5, 2019
    Position Overview:The Guest Experience Cashier sells tickets and executes the ticket process for admission to the boat cruise while providing guests with excellent customer service.  The cashier is also a product knowledge expert responsible for selling and upselling convenience products.  The cashier is responsible for providing guests with a level of service that anticipates their needs and exceeds their expectations by welcoming walk up guests in an efficient and informative manner.  Essentia ... More
  • Niagara Falls, ON, CA
    Req #6
    Tuesday, March 5, 2019
    Position Overview: In this challenging position you will perform a wide variety of tasks to ensure a maximum level of protection, safety and comfort to both guests and staff visiting / working at Hornblower Niagara Cruises. The Safety Services Team Member is predominately at entry points screening and providing the highest degree of customer service in all situations and interactions including orderly crowd control. The Safety Services Team Member will also assist the first responder in all inc ... More
  • Niagara Falls, ON, CA
    Req #18
    Thursday, February 21, 2019
    Position Overview:The Funicular Operator is responsible for the daily operation of the funicular system which carries guests from the Hornblower Funicular Check in Booth to the Hornblower Landing.  The Operator will provide exceptional customer service, assist with crowd control, answer guest inquiries and ensure a safe and secure environment.Essential Duties and Responsibilities:operate Hornblower Niagara Cruises' Funicular in a safe manner, following all manufacturer and HNC operating procedur ... More
  • Niagara Falls, ON, CA
    Req #14
    Tuesday, January 29, 2019
    Position Overview: The Reservation Agent is responsible for providing guests with a level of service that anticipates their needs and exceeds their expectations by determining client requirements. Essential Duties and Responsibilities:utilize a computer utilizing web, social media, mobile applications, email or chat applications and or support customers using these applicationsdemonstrated sales or service experience in a service-oriented or call centre environment, with a professional phone man ... More