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Kitchen Supervisor

5920 River Rd, Niagara Falls, ON L2G 3K9, Canada Req #16
Wednesday, February 20, 2019
Hornblower Niagara Cruises is Canada’s ONLY boat ride to the mighty Niagara Falls.

At Hornblower Niagara Cruises, we have a team of amazing people who work together to create memorable and lasting experiences for our guests who visit us from all over the world.  Our commitment to quality, safety and the environment is reflective in everything that we do!  If you are an enthusiastic team player who thrives in a work environment where communication, creativity and cooperation are encouraged, we may just have the opportunity for you!
Position Overview:

The Kitchen Supervisor will work with the Food & Beverage Manager and is responsible for back of house operations including all food production for the food trailer, catered in hour & VIP events, development of menus, food purchase specifications and recipes. The Kitchen Supervisor is also responsible for maintaining food and labour costs, maintaining all company standards and adherence to all safety and hygiene policies and procedures while contributing to a safe and welcome work environment for all employees.  

Essential Duties and Responsibilities:

  • supervise, train and assess cook performance and daily activities 
  • responsible for the ordering and inventory of food and kitchen supplies
  • conducts inventory counts as required and restock all items
  • ensure that all food products are handled, prepared and served safely in accordance with food safety guidelines
  • follow all food safe handling procedures regulatory and ministry compliance
  • support kitchen operations by performing daily cook duties when additional coverage is required or volumes are at a peak
  • ensure opening and closing duties are completed daily
  • ensure kitchen is clean, organized and all equipment is in running condition
  • ensure that the morale of the kitchen staff is maintained by practicing positive strategies to motivate staff, encourage self-esteem and efficiency
  • ensuring that food and labour cost is matching the targets sets by management
  • maintain open communication with management and employees to ensure a positive work environment and high levels of engagement
  • follow all Hornblower Niagara Cruises policies and standards
  • work in a manner to ensure continuous improvement and quality within the department
  • other duties assigned time to time
  • enhances the Hornblower Niagara Cruises name and reputation by delivery quality service and adhering to the Employee Handbook 
  • executes consistent standards to exceed guest expectations
  • holds employees' accountable for consistent guest service and engagement
  • attends to guest comments and complaints in a timely manner
  • responsible for ensuring employee training is completed - for new hires and recurrent as set by company standards
  • answers all work related questions from employees
  • recruits, hires, trains, coach personnel for the kitchen, in accordance with company HR and ISO systems
  • scheduled daily tasks for departmental employees
  • communicates quality improvements suggestions of processes, product and procedures to Manager and/or Director of department and ISO/Respect/Training for assessment, implementation and documentation for process management and continunal improvement
  • provides and communicates pre-shift meetings daily for on-site staff, participates in all relevant meetings based on invitation


  • O.S.S.D. or equivalent as recognized by the Ministry of Education 
  • minimum 3 year's work experience in a customer service related management role, preferably in a food and beverage environment
  • must possess a valid Safe Food Handling Certificate
  • strong leadership, customer service, organizational, and planning skills
  • strong interpersonal & communication skills (written, oral and listening) including conflict resolution
  • proficient in the use of Microsoft Office programs
  • familiar with Alcohol and Food regulations, laws and practices
  • knowledge of another language in addition to English is an asset
  • a positive attitude and good work ethic
  • ability to work and be flexible for all shifts including day, evenings, weekends and holidays
Hornblower Niagara Cruises is an equal opportunity employer and we will accommodate your needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code.  Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested.  Should any applicant require accommodation through the application or interview processes, please contact Human Resources at 905-394-3108 for assistance.  

We welcome all applicants, however only those selected for an interview will be contacted. 

Other details

  • Pay Type Hourly
  • Employment Indicator Seasonal
  • Travel Required No
  • Required Education High School
  • 5920 River Rd, Niagara Falls, ON L2G 3K9, Canada