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Guest Experience - Guest Experience Cashier

5920 River Rd, Niagara Falls, ON L2G 3K9, Canada Req #8
Tuesday, March 5, 2019
Hornblower Niagara Cruises is Canada’s ONLY boat ride to the mighty Niagara Falls.

At Hornblower Niagara Cruises, we have a team of amazing people who work together to create memorable and lasting experiences for our guests who visit us from all over the world.  Our commitment to quality, safety and the environment is reflective in everything that we do!  If you are an enthusiastic team player who thrives in a work environment where communication, creativity and cooperation are encouraged, we may just have the opportunity for you!
Position Overview:

The Guest Experience Cashier sells tickets and executes the ticket process for admission to the boat cruise while providing guests with excellent customer service.  The cashier is also a product knowledge expert responsible for selling and upselling convenience products.  The cashier is responsible for providing guests with a level of service that anticipates their needs and exceeds their expectations by welcoming walk up guests in an efficient and informative manner. 

Essential Duties and Responsibilities:

  • sells tickets from the ticket plaza or handheld device in any area designated by supervisor
  • greets all guests pleasantly while efficiently accepting payments for ticket transactions including issuing change, receipts and refund (if applicable)
  • performs lifts of currency/funds from bank/workstation along with supervisor
  • upsells items to guests that would best accompany the type of boat tour experience as part of every transaction (i.e. audio guides)
  • responsible for all sales transactions from selling to cash reconciling in an accurate and timely fashion
  • interfaces with Accounting for smooth ticketing procedures and cash handling responsibilities
  • counts money in cash drawers at the beginning of shift to ensure that amounts are correct and that change amounts
    are adequate.  Reconciles total payments received with total sales at end of shift
  • fulfills sales protocol to maximize revenue opportunities through upsells and cross sales
  • assists with managing lines, queuing and boarding process when required
  • answers questions concerning fares, routes, schedules and gives out information with regards to Niagara Falls and other local attractions
  • greets guests upon arriving follows Niagara Parks directives and Hornblower Niagara Cruises policies to ensure all passengers, guests and visitors to the area have an “amazing experience”
  • responsible for stocking, replenishing and maintaining a clean and safe environment for guests and co-workers
  • attends training, pre-shifts and departmental meetings as scheduled by management
  • complies with health & safety standards and all other company policies and procedures
  • completes all other duties assigned


  • O.S.S.D or equivalent as recognized by the Ministry of Education
  • minimum two (2) years working experience in a customer service/sales environment (preferably in hospitality)
  • experience with POS cash system, cash handling and reconciling
  • excellent organizational and troubleshooting skills
  • good communication and customer engagement skills
  • knowledge of another language in addition to English is preferred
  • the ability to successfully complete a criminal background check
Hornblower Niagara Cruises is an equal opportunity employer and we will accommodate your needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code.  Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested.  Should any applicant require accommodation through the application or interview processes, please contact Human Resources at 905-394-3108 for assistance.  

We welcome all applicants, however only those selected for an interview will be contacted. 

Other details

  • Pay Type Hourly
  • Travel Required No
  • Required Education High School
  • 5920 River Rd, Niagara Falls, ON L2G 3K9, Canada