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Food, Beverage & Retail, Porter/Receiver

5920 River Rd, Niagara Falls, ON L2G 3K9, Canada Req #15
Thursday, March 14, 2019
Hornblower Niagara Cruises is Canada’s ONLY boat ride to the mighty Niagara Falls.

At Hornblower Niagara Cruises, we have a team of amazing people who work together to create memorable and lasting experiences for our guests who visit us from all over the world.  Our commitment to quality, safety and the environment is reflective in everything that we do!  If you are an enthusiastic team player who thrives in a work environment where communication, creativity and cooperation are encouraged, we may just have the opportunity for you!
Position Overview:
The Food, Beverage & Retail, Porter/Receiver is responsible for ensuring all deliveries for the Food and Beverage department are received, documented and stored properly. They ensure the efficient set up and tear down of all Corporate Events are per established Banquet Event Orders. The Food & Beverage, Porter/Receiver is responsible for maintaining and reconciling product inventory and ensuring the work environment is clean and presentable. The Porter/Receiver is expected to be attentive to our guests' needs by providing them with excellent customer service. 

 Essential Duties and Responsibilities:

  •  greets guests in a polite and pleasant manner; answers questions in regards to Niagara Falls and other local attractions
  • receives and unloads product from vendors
  • maintains logs and necessary paperwork with respect to receiving product
  • stocks and displays product as needed
  • organizes and cleans freezer/cooler
  • ensures all products are properly rotated on a daily basis with the First In/First Out procedures
  • ability to quickly respond to changing work volume with high energy and speed
  • assists in keeping work area clean
  • performs multiple tasks at one time, while maintaining professional composure
  • advises Supervisor when food, beverage and/or retail stock is in need of ordering
  • sets up and tears down Corporate Events in Event tent
  • assists the Food, Beverage & Retail Counter Server when needed; provides courteous and professional customer service at all times
  • works as a team under stressful conditions during high volume business levels
  • compiles with Health & Safety standards, company and departmental policies and procedures and legislative requirements
  • attends training and departmental meetings as scheduled by management
  • has the ability to work on land as well as on the boat
  • completes all other duties as assigned

  • O.S.S.D. or equivalent as recognized by the Ministry of Education 
  • 1-2 years of experience in food and beverage preferred or customer service experience preferably in a hospitality environment
  • Smart Serve Certificate
  • excellent communication and interpersonal skills
  • knowledge of Microsoft Excel
  • strong organizational, multitasking, attention to detail and troubleshooting skills in a fast paced work environment
  • familiar with Alcohol and Food regulations, laws and practices
  • MED A2L-Small Seasonal Passenger Vessel safety (training provided)
  • knowledge of another language in addition to English is preferred
  • a positive attitude and good work ethic
  • must be able to work all shifts including days, weekends and holidays
  • the ability to successfully complete a criminal background check
Hornblower Niagara Cruises is an equal opportunity employer and we will accommodate your needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code.  Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested.  Should any applicant require accommodation through the application or interview processes, please contact Human Resources at 905-394-3108 for assistance.  

We welcome all applicants, however only those selected for an interview will be contacted. 

Other details

  • Pay Type Hourly
  • Employment Indicator Seasonal
  • Travel Required No
  • Required Education High School
  • 5920 River Rd, Niagara Falls, ON L2G 3K9, Canada