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Outreach Officer/Counselor

Immigrant Services Calgary, Calgary, Alberta, Canada Req #102
Thursday, March 7, 2019
Immigrant Services Calgary is a non for profit immigrant serving agency established in 1977. ISC's mission is to be a comprehensive settlement agency working together with immigrants and their families to make Canada home. ISC is looking for individuals who appreciate the valuable contributions immigrants make to Canada, and understand and share our values of  being passionate, accountable and ethical leaders in settlement services. We believe that people come first. We are committed to quality services for a diverse Canadian community.

Immigrant Services Calgary is seeking an Outreach Officer/Counselor to promote ILVARC services and facilitate program/service delivery in the community, as well as build relationships with existing and potential community partners to foster inclusive, cohesive, and vibrant communities. This is a full-time position based on 37.5 hours per week.


• To work with other agency departments and staff to plan and conduct outreach activities in the Calgary community to promote agency services and establish collaborations.
• To conduct community mapping and mobilize existing community assets to implement neighborhood-based initiatives to support and serve immigrants.
• To deliver presentations/training to mainstream service providers, ethno-cultural associations and other community partners to increase their cross-cultural competency.
• To work with grassroots groups and provide them with necessary resources and training to enhance their capacity to serve and support immigrants in the community.
• To collaborate with other ISC departments to increase client awareness of ILVARC services.
• To act as a resource person for external partners to connect constituents with ISC and ILVARC.
• To create strategies and tactics to expand reach in promoting ILVARC services.
• To participate in community liaison meetings, presentations, and displays as required.
• To be a resource to the community in the area of information and ILVARC referral services.
• To maintain face to face contact with regular clients based on the frequency required by agency. 
• To complete client intake forms, and assist with the maintenance of client records according to established policies and procedures.
• To determine, where applicable, general eligibility for federally sponsored language training (LINC) based on stated eligibility criteria.
• To provide clients with explanation of their CLB score results.
• To implement follow-up with clients according to prescribed procedures.
• To develop and conduct information sessions about ILVARC services.
• To refer clients to other community services and resources, including ISC and other settlement services as identified by initial needs assessment.
• To attend orientation session on the Canadian Language Benchmarks theoretical framework.
• To maintain an accurate and current knowledge base concerning LINC/ESL programs and services.
• To prepare and submit accurate program and statistical statements in conformity with deadlines, and format required by funders and Immigrant Services Calgary.
• Under the direction of the Program Development/Counseling Team Leader, to assist with the general task work necessary to the smooth functioning of the Centre, including assisting other staff in their duties when required.


• Degree in Social Work, Social Science, Business, Communication, International Development or related discipline.
• Experience in community work.
• Excellent spoken and written English and one other language.
• Experience in individual counseling and group activities.
• Cross cultural awareness and sensitivity.
• Excellent communication, organizational, and interpersonal skills.
• Excellent work ethics.
• Ability to work independently as well as in team.
• Available to work evenings and weekends.
• Valid driver’s licence and access to own vehicle.

Thank you for your interest. Due to the high volume of applicants, only candidates short-listed will be contacted. No phone calls or visits please.

Other details

  • Pay Type Salary
  • Immigrant Services Calgary, Calgary, Alberta, Canada