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Clinical Applications Specialist

Edmonton, AB, Canada Req #337
Monday, December 31, 2018


Synaptive Medical is a Downtown Toronto based company focused on developing medical equipment and applications for neurosurgical procedures. Together, these devices form a full and complete solution of visualization technologies for the operating room. In the past 20 years, the core members of Synaptive Medical have founded and grown multiple successful medical start-ups into international markets. The company has a number of opportunities for motivated people to join the team and share in the challenges and rewards of developing technologies to improve patient care and outcomes in neurosurgery.

The Opportunity          

The Clinical Applications Specialist (CAS) is an essential part of the Customer Care Team. The CAS provides primary clinical support to all of Synaptive’s accounts by acting as a knowledgeable and highly skilled technical resource in the operating room. The CAS is expected to actively manage primary and secondary accounts assigned to them while also contributing to regional and national coverage as needed. At their assigned site, the CAS is expected to manage all clinical requests and support a clinical growth strategy for product adoption and utilization.

What You’ll Do          

  • Clinical support of all Synaptive technologies inside and outside of the operating room (OR)
  • Deliver Synaptive product training to surgeons and hospital staff
  • Support and demonstrate the use of Synaptive technology at medical education, PR & marketing, and sales events
  • Support clinical sales evaluations of Synaptive products at new accounts
  • Represent Synaptive at trade shows and exhibitions
  • Provide basic troubleshooting and service efforts in collaboration with the field service team
  • Provide customer feedback to Synaptive design and engineering teams
  • Work with hospital IT staff to test/enable connectivity in the OR
  • The employee may perform other related duties as necessary to meet the ongoing needs of the organization.

What You’ll Need

  • Bachelor of Science Degree or equivalent experience
  • Proven analytical and problem-solving skills
  • Strong customer service skill set
  • Strong attention to detail and ability to bring customer satisfaction situations to a successful completion in a timely manner
  • Special Requirements/Conditions (overtime, travel, physical requirements, etc.): The position will require up to 60% travel and the ability to travel on short notice. A valid Canadian or USA passport is required.

It’d Be Amazing If You Had

  • Prior experience with training on use and applications for medical equipment
  • Operating Room background/experience
  • Experience working with software for medical applications, PACS, DICOM
  • Experience with Navigation, Robotics and Optics
  • Imaging and intraoperative modality experience
  • Advanced Medical Terminology

About You

  • Self-motivated and results oriented
  • cooperative and collaborative team player
  • clear and concise written and verbal communication skills

Special/Physical Requirements

While performing the duties of this position, the employee is regularly required to talk or hear. The employee is frequently required to sit and reach with hands and arms. The employee is regularly required to stand; walk and use hands to finger, handle, or feel. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus.

The Fine Print

The employee may perform other related duties as necessary to meet the ongoing needs of the organization.

Synaptive Medical is an equal opportunity employer and welcomes applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities.

We would like to thank everyone who submits a resume for these positions. Due to the volume that we receive, only those candidates selected for interviews will be contacted.

Other details

  • Pay Type Salary
  • Travel Required Yes
  • Travel % 60
  • Edmonton, AB, Canada