Full Time Banquet Lead (Banquet Captain)

Looking for employment and want to stay ahead of the competition? Do you want to work for a place that knows how to work hard AND have fun?  If you’re ready to break the bonds of chain-affiliated hotel regimes and achieve service excellence, Brookstreet is the place to be! This 276 room luxury hotel is located in the heart of Ottawa’s high tech community and is guaranteed to offer unique experiences for guests and employees alike. Are you ready to break the bonds of typical chain-affiliated hotel regimes and drive innovation in your area of expertise?

Job Summary:

The Banquet Lead is responsible for providing excellent customer service to guests and clients of the Brookstreet Hotel. The Banquet Lead will assist and oversee the setup, delivery, and completion of events and banquets, as well as manage and lead the banquet staff to ensure a successful event.
 

Duties and Responsibilities:

• Manage the setup and execution of events and banquets, ensuring all assignments are completed.  Banquet assignments include the distribution of sections for significant events, site duties, shift briefings, and other banquet-related tasks as needed

• Direct and oversee the team of banquet Partners, including assigning tasks to ensure tasks are completed in a timely and efficient manner

• Monitor and maintain the quality of service and food provided to guests. Coordinate with the culinary team to ensure timing, quantity and quality of food are met.

• Respond to guest inquiries and ensure their satisfaction by maintaining a continued presence on the floor during the events

• Resolve issues that may arise during the event with our guests and our partners

• Ensure all banquet staff is following safety and sanitation standards

• Maintain records of events and banquet activities by completing the daily pass-off—Internal and to other departments in the hotel

• Monitor banquet supplies and order additional supplies when needed. Complete any administrative tasks as assigned by the banquet manager
 

Qualifications:

• Proven experience in a supervisory role, preferably in a hotel or catering environment (2 years)

• Excellent customer service, communication, and organizational skills

• Ability to work in a fast-paced environment and manage multiple tasks at once

• Ability to lead and motivate a team

• Knowledge of food service and sanitation standards

• Ability to work flexible hours, including evenings and weekends

• High school diploma or equivalent

• Smart Serve certification, or the ability to obtain certification

• Valid G class driver’s license preferred

• Must be physically able to lift to 50 pounds

• Must be able to stand for long periods

Brookstreet is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.  Brookstreet Hotel welcomes and encourages applications from candidates with disabilities, to support the Integrated Accessibility Standards, Ontario Regulation 191/11 for the Employment Standards set forth under the Accessibility for Ontarians with Disabilities Act, 2005. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodations and/or a copy of these documents in an alternate format for reasons related to a disability, please contact our Casting Department (Human Resources) at 613-271-3592. To review our AODA IASR Employment Policy please contact the Casting department.